Billing, cancellation, refund, contract, custom licensing, and usage-rights questions need review by the Levels team. The Help Center and Levels Guide can explain the normal route, but they cannot approve an exception or promise an outcome.
Check conflicting prices before purchasing
If a help article, email, plan page, or checkout shows different amounts, contact the Levels team before purchasing. Do not guess which amount applies to your account or treat a chat answer as approval of a price exception.
Check that you are comparing the same plan, billing period, and included access.
Use Message Levels or email [email protected] with the plan name, billing period, and a brief description of the difference.
Ask the team to review the discrepancy before you complete the purchase. Do not send full payment information.
Contact the Levels team
Use Message Levels or email [email protected]. Include the membership email, studio name when relevant, and a short description. Do not send a password, sign-in code, or full payment information.
Confirm current plan terms
For current prices and included access, review Dancer Membership, Instructor Membership, Studio Monthly, or Licensed Studio, according to how you use Levels. These are membership information pages; confirm the actual plan and billing period when you reach checkout.
Final terms shown at checkout control. Old emails, screenshots, and previous Help Center prices may no longer be current. If amounts conflict, request the team review above before purchasing. Account-specific charges, exceptions, and licensing rights must be confirmed by a Levels team member.