The Teaching Studio now plays many lesson, onboarding, and Preschool videos directly inside the portal. The Levels app remains the home of the full video library and Community.
If the portal will not open
Confirm you are signing in with the email connected to your membership or studio invitation.
Request a fresh sign-in link or use the available password-recovery option.
Try a current version of Chrome, Edge, Safari, or Firefox.
Sign out and back in before creating another account.
If a portal video will not play
Reload the page, check the connection, and try the same video in a current browser. If the page offers the full Levels video library as an alternative, use the same Levels membership account.
If access is missing
Do not buy another plan or create a duplicate account just to troubleshoot. Message Levels with the membership email, studio name when relevant, affected page, exact error, device, browser, and any support code shown.
Do not send a password, one-time code, payment details, or a screenshot containing private information. If the same problem remains after these checks, ask the Levels team to review it.