Start with the page that is failing, then use the matching steps below.
The portal asks for a password again
During private review, the shared browser session lasts for a limited time. Return to https://portal.dancelevels.app/review-access and enter the current review password from Levels. After member access launches, studios will use the supported Uscreen sign-in and subscription check.
A portal page is blank or does not load
1. Confirm that portal.dancelevels.app opens in the same browser.
2. Refresh the page once.
3. Open the page in a private browser window and sign in again.
4. If the problem continues, tell Levels which page you opened, which browser and device you used, and what appeared on screen.
A video thumbnail is missing
A missing thumbnail does not mean the lesson video is missing. Select the video title or Watch in Uscreen. Thumbnails are supplied by Uscreen and may load separately from the portal page.
A video will not open
Confirm that you are signed in at https://watch.dancelevels.app/ with the Uscreen account connected to your studio subscription. If Uscreen says the content is unavailable, send Levels the curriculum, week, video title, browser, and the exact message shown.
A video opens outside the portal
That is the current expected behavior. Lesson links preserve the corresponding Uscreen catalog item and its access rules. Embedded playback depends on the supported Uscreen member integration.